• What are your shipping rates and delivery times?

We offer standard shipping across the US starting at $5.95.

• Do you offer free shipping?

Yes, free shipping on orders over $50.

• Do you ship internationally?

Currently, we ship within the United States only. We're working on expanding our shipping to serve pet parents around the world in the future! If you're located outside the US and interested in our products, please contact us at [your email] and we'll notify you when international shipping becomes available.

• How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status anytime by logging into your account or clicking the tracking link in your shipping confirmation.

• What is your return policy?

We want you and your pet to be completely satisfied! You can return unused items in original packaging within 30 days for a full refund.

• How do I return or exchange a product?

Returning or exchanging a product is easy! Simply contact us at [your email] within 30 days of receiving your order with your order number and reason for return. We'll send you a return authorization and instructions. Once we receive your return in original, unused condition, we'll process your refund or exchange within 5-7 business days. Please note that for hygiene reasons, we cannot accept returns on opened food, treats, or grooming products. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

• Do you offer refunds on opened pet products?

For hygiene reasons, we cannot accept returns on opened food, treats, or grooming products. Contact us at [your email] to start a return.

• How do I choose the right size for my pet?

Each product page includes a detailed size chart with measurements. We recommend measuring your pet's neck, chest, and length, then comparing to our charts. If you're between sizes, we suggest sizing up for comfort. Still unsure? Reach out and we'll help you find the perfect fit!

• Are your products safe for all pets?

Yes! All our products are made with pet-safe, non-toxic materials. However, always supervise your pet during play and choose products appropriate for their size and chewing habits. Check individual product descriptions for age and size recommendations.

• What materials are your products made from?

We carefully select high-quality, pet-safe materials for all our products. Our collection includes items made from durable nylon, soft cotton, plush fabrics, natural rubber, and food-grade silicone. All materials are non-toxic and chosen with your pet's safety and comfort in mind. Specific material information is listed on each product page, so you can make the best choice for your pet's needs and any sensitivities they may have.

• How do I clean/care for this product?

Care instructions vary by product type. Most of our fabric items like beds, blankets, and clothing are machine washable on a gentle cycle with cold water - just tumble dry on low or air dry. Toys can typically be wiped clean with mild soap and water, while rubber and silicone items are often dishwasher safe on the top rack. For specific care instructions, please check the product page or the care label attached to your item. Proper care will help your pet's products last longer and stay fresh

• What payment methods do you accept?

"We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover) through our secure checkout. For faster checkout, you can also use Shop Pay, Apple Pay, or Google Pay. All transactions are processed securely through Shopify Payments."

• Can I modify or cancel my order after placing it?

We process orders quickly to get your pet's goodies to you fast! If you need to modify or cancel your order, please contact us immediately at [your email/phone]. If we haven't shipped your order yet, we'll do our best to accommodate changes or cancellations. Once an order has shipped, we won't be able to cancel it, but you can return it following our standard return policy.

• Do you offer gift cards?

Yes! Gift cards are the perfect present for any pet lover. They can be used on any product in our store and never expire. You can purchase digital gift cards in any amount, and they'll be delivered instantly via email to you or directly to the recipient. It's a great way to let fellow pet parents choose exactly what their furry friend needs!

• Are your products suitable for puppies/kittens?

Yes! We offer products designed specifically for young pets. However, it's important to choose age-appropriate items. For puppies and kittens, look for products labeled as suitable for their age group. Avoid toys with small parts that could be choking hazards, and choose softer materials for delicate teeth and gums. Size is also important - make sure to select items designed for their current size, not their adult size. Each product page includes age and size recommendations to help you make the best choice for your growing pet.

• Do you have products for specific breeds or sizes?

Absolutely! We carry products for pets of all sizes, from tiny teacup breeds to extra-large dogs, and everything in between. You can filter our products by size (XS, S, M, L, XL, XXL) to find the perfect fit for your pet. While most of our products are designed to work across breeds, we also offer breed-specific items when certain breeds have unique needs - like longer harnesses for dachshunds or wider collars for bulldogs. Use our size charts and product descriptions to find what works best for your pet's breed and build.

• Are your toys durable for aggressive chewers?

We offer a range of toys with different durability levels to match your pet's chewing style. For aggressive chewers, look for products labeled as "heavy-duty," "tough chewer," or "indestructible" in the product description. These toys are made from extra-strong materials like reinforced rubber, thick nylon, or solid natural rubber designed to withstand powerful jaws. However, no toy is truly indestructible - we always recommend supervising your pet during playtime and inspecting toys regularly for damage. Replace any toy that shows signs of wear to keep your pet safe.